Senior Technical Support Analyst (Microsoft 365 Specialist)

Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office with 2 days remote working. Key Responsibilities: - Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) - Manage and resolve complex issues related to desktop environments, including hardware and software configurations. - Support network infrastructure, including routers, firewalls, switches and VPN setups. - Troubleshoot and resolve escalated tickets from the 2nd line support team. - Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms. - Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. - Monitor system performance and ensure high availability for business-critical services. - Liaise with external vendors and service providers to resolve issues when required. - Provide mentorship and guidance to junior support staff. Desirable Skills & Experience: - Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. - Experience with scripting and automation tools (PowerShell). - Microsoft 365 endpoint management including deployment services and policy management. - Confidential - Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. - Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. - System administration - experience with Active Directory, Group Policy and Azure AD. - Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. - Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. -