Field Service Engineer

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer Job Title: Field Service Engineer Reporting to: Field Service Supervisor Salary: £27,000 - £28,000 Based: From home – covering Stoke-on-Trent and surrounding area Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions. Job summary: To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request. Key accountabilities: * Deliver excellent customer experience * Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager * Carry out annual servicing of all products * Fulfil repairs with stock from vehicle * Writing up of repairs or replacement and take images as and when required * Carry out inspections as requested * Look after and maintain company equipment including vehicle to the required standards * Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this * Receive stock to your home address which is the address you operate from as per your contract * Load all stock onto your vehicle after delivery * Maintain adequate stock on your vehicle for you to fulfil your role to the required standard * Manage the balance of maintenance work to ensure it is kept to a