Complex Care Case Manager

Complex Care Case Manager (non-nursing) £32,000 (negotiable) plus £1500 quarterly bonus Liverpool/Northwest with Remote Working Full-time, 35+ hours per week We are seeking a motivated Complex Case Manager who is dedicated to positively impacting our clients and promoting a positive atmosphere within their care team. As a leader, you will inspire team members to reach their full potential and provide top-quality, individualized care. Your friendly, supportive, and professional approach will set a high standard for person-centered care. Join us in creating a caring community that values and uplifts both clients and staff members, and your role will be instrumental in this mission. Responsibilities: * Act as a role model, fostering a supportive environment to empower staff in delivering quality care. * Uphold internal and external standards, adhering to CQC regulations, contractual requirements, NICE guidelines, company best practices, and Equal Opportunities. * Take joint ownership of a caseload of complex clients and manage their care package holistically, in collaboration with their appointed Nurse Case Manager. * Develop, review, and implement client care plans and risk assessments following CQC regulations and best practice guidance. * Co-ordinate and lead the transition and ongoing continuity of all allocated complex care packages, working with clients, professionals, and Nurse Case Managers. * Maintain high standards of documentation and record keeping in compliance with CQC, national legislation, and local standards. * Conduct regular auditing of records and daily evaluation notes, reporting trends and taking appropriate actions. * Inform the Service Manager of any issues that may impact the quality of care or the health and safety of clients and healthcare workers. General: * Comply with the Company's procedures regarding Conduct and Confidentiality. * Take responsibility for personal health and safety, as well as the health and safety of others. * Continuo