Electrical Service Support Technician

Role: Electrical Service Support Technician Salary/package: £42,000 to £44,000 per annum, private health, life assurance, 25 days holiday plus bank holidays Hours: 08:45 – 17:15 Monday – Friday Site Location: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areas Company A leading manufacturing company are looking for a Electrical Service Support Technician. This position is ideally suited to those with experience of full-time field service work, who would prefer an in-house role The company have around 130 staff across UK, USA & Europe – 115 staff in UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs. Extensive training is provided for all staff. You will be given in house training in production to gain knowledge of their product range, and see the flow of materials from goods in, to assembly (electrical/electronic & mechanical), test (system testing, analysis & fault finding) and despatch. Responsibilities * Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner. * Advanced remote fault finding using our specialist Remote Monitoring tool. * Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required. * Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances. * Software - Understanding different types of HMI, being able to communicate with others to operate from afar. * Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders. * Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits. * Collection of commi