Housing & Care Manager

The purpose of this this role is to assist the Head of EveryDay Care & Support Services in ensuring the effective and efficient provision of a quality specialist domiciliary service for individuals living with a cognitive impairment. The post holder will uphold our standards to meet the needs and aspirations of customers , their families and friends to meet contractual obligations, statutory requirements and pre-determined service delivery standards. The Housing and Care Project Manager is expected to lead, motivate and line manage volunteers and staff members (Team Leaders, PSA staff) in meeting the personal care and support needs of customers in a way that promotes best practice and maintains independence, respect and dignity of the individual. To collaborate with housing teams, local authority and other stakeholders to promote a positive atmosphere within the housing scheme(s) whilst encouraging social interaction and reducing isolation. Managing the EveryDay Care teams to ensure ECS is maintained to a high standard DUTIES AND RESPONSIBILITIES 1. To respond quickly to Customer Enquiries for our Services in line with internal operating protocols and the Customer First Programme, alongside generating performance reports. The Group expects all customer enquiries to be actioned within two working days and accurately recorded onto the Group’s CRM System in-line with group policy, escalating when necessary. 2. To uphold and demonstrate at all times the Values and Behaviours of the Group. 3. To work consistently to a high standard and demonstrate continuous improvement in line with the Group’s Quality Assistance Framework, assisting the Head of Service with any service improvement programme that may be identified through inspection, audit or customer feedback. 4. As a Health & Safety Officer for your area of work you will implement the Groups Health & Safety Policy and maintain and promote health and safety measures including those relating to the conduct of a Risk