Customer Service Advisor - Shift work

Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 days on, 4 days off basis - 12 hour shift. Start times can vary from (Apply online only) depending on the company rota Close to Burgess Hill Salary £26000 plus good company benefits We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill This is a superb opportunity to join a very established and well known organisation Due to workplace location it is essential to be a driver and have your own transport The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory- you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the contro