Control Centre Advisor

We are delighted to be working alongside our exclusive, established and very friendly client as they seek to recruit an additional member of permanent staff within their Control / Customer Service Centre on a full time basis. This is an excellent opportunity to join a great business who are expanding. This is a role where you will be working night-shifts (no lone working) on a rosta basis - four on, four off basis. This is a superb opportunity for a night-shift worker to join an exceptional company Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 nights on, 4 off basis - 12 hour shift. Start times can vary from (Apply online only) and from (Apply online only) depending on the company rota which is given in advance. Close to Burgess Hill Salary £34120 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service Due to workplace location it is essential to be a driver and have your own transport The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with