Roof Order Processor

Chase Taylor Recruitment are currently working with a successful window and door business who are looking to expand their team. They are looking to recruit a Roof order processor. Our client is a UK leading specialist that specialise in designing and manufacturing a range of bespoke, high performance roofs for conservatory roof replacements and single story extensions. They are known for their outstanding customer/client experience and good working culture. The right candidate for this role will have current or recent experience designing/order processing conservatory roofs within the fenestration market. The role responsibilities: * Interpret customer drawings and requests * Deal with customer/ clients enquiries including accurate quotations of products and follow up to ensure they are satisfied and answer any questions they may have * Keep all records up to date * Prepare and check manufacturing packs to the correct specifications as part of the quality control process * Maintain the organisation’s order tracking database, update with any changes, and ensure the information is correctly passed on to the relevant parties * Where required, arrange for the provision of parts/replacements with the Business Function and Customer First office * Record all issues dealt with in the official database and report all progress * Answer incoming calls and technical enquiries regarding to products * Ensure that all deadlines are met in a timely manner and colleagues/managers are kept informed of progress * Training will be provided where needed The persons skills and experience: * Have current knowledge and experience working within the fenestration industry * Experience of a wide range of quotations, drawing and design software such as CAD/AutoCAD * Good technical knowledge and understanding of solid roof systems * Hold excellent customer service and communication skills * Have a good eye for detail * Be able to work towards deadlines and targets * Can use own initiative and